New Ticketing System

By admin • June 24, 2025

We’re excited to roll out a major update to our support workflow with a completely redesigned ticketing system. Here’s what’s new:

![image.png](http://gigabitestudios.xyz/cdn/uploads/6967f3c8974842cda32e3e957240601b.avif)

* **At-a-Glance Status**
  Color-coded pills show you exactly where each ticket stands—Open, In Progress, or Closed—so there’s no guesswork.
* **Priority Levels**
  Flag tickets as High, Medium, or Low priority to ensure the most urgent issues get the fastest response.
* **One-Click Assignment**
  Assign any ticket to a team member instantly, keeping workloads clear and responsibilities defined.
* **Seamless Conversations**
  All replies, attachments, and updates live inline, giving you a complete history of every issue in one place.
* **Advanced Search & Sorting**
  Find tickets quickly by title or creator, then sort by date created, number of replies, or recent activity.

![image.png](http://gigabitestudios.xyz/cdn/uploads/5326b2c9864e45f5ade62a4c5edce475.avif)

Ready to give it a try? Visit **Manage Tickets** in the admin dashboard or go directly to `/admin/tickets`. We appreciate your feedback as we continue to improve the experience.

![image.png](http://gigabitestudios.xyz/cdn/uploads/5a54f41ae96f4a43acc589279213a144.avif)

New Ticketing System

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